Refund policy

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Item Purchase Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at projectlemonsboss@gmail.com.

EVENT REFUND & CANCELLATION POLICY

All event bookings are final and non-refundable.

Our special and one-time events have limited capacity. Each confirmed booking reserves a slot specifically for the participant and may prevent another customer from booking that slot.

Once a booking has been confirmed and paid, we do not provide refunds for participant-initiated cancellations, no-shows, or inability to attend, subject to applicable consumer protection laws.

This includes cancellations due to:

  • Change of plans or scheduling conflicts
  • Illness or personal emergencies
  • Transportation, traffic, weather, or travel issues
  • Late arrival or inability to participate
  • Failure to attend the event
  • Requests made after the event has already taken place

ONE-TIME & SPECIAL EVENTS

Bookings for one-time events, guest workshops, collaborations, pop-ups, and other limited-run activities are valid only for the specific event and date booked.

These events may not have a second run or replacement schedule. If a participant is unable to attend, the booking cannot be moved to a future event, converted into studio credit, or refunded.

TRANSFERS

Unless otherwise stated for a specific event, bookings may be transferred to another person if the original participant can no longer attend.

The participant is responsible for finding their replacement and informing us of the change before the event. We are not responsible for finding another participant to take your slot.

LATE ARRIVALS

Participants are responsible for arriving on time. Late arrivals may have reduced participation time or may be unable to join certain portions of the activity.

Being late or missing part of the event does not qualify the booking for a full or partial refund.

EVENT CHANGES

Event details such as facilitators, materials, activities, program flow, or other minor arrangements may occasionally change due to circumstances beyond our control.

Reasonable changes that do not result in the cancellation of the event do not automatically entitle participants to a refund, subject to applicable law.

CANCELLATION BY THE ORGANIZER

If the event is cancelled by the organizer and no alternative arrangement is offered and accepted, participants will receive a full refund of the amount paid for the event booking.

Refunds apply only to the event fee. The organizer is not responsible for participants' transportation, accommodation, parking, or other personal expenses associated with attending the event.

FORCE MAJEURE & UNFORESEEN CIRCUMSTANCES

If an event cannot proceed as scheduled because of circumstances beyond the organizer's reasonable control—including severe weather, natural disasters, government restrictions, building closures, power interruptions, or similar events—the organizer may postpone or reschedule the event where reasonably possible.

Any refund or alternative arrangement in these circumstances will be handled in accordance with applicable law and the circumstances of the event.

AGREEMENT TO POLICY

By completing your booking and payment, you acknowledge that you have read, understood, and agreed to this Event Refund & Cancellation Policy before purchasing your slot.